The Flooring Empire

    Shipping & Delivery

    Shipping & Delivery Policy

    The Flooring Empire is committed to transparent, reliable and professional delivery services for all online orders, including products on display in our showroom and made to order.

    1. Scope of this Policy

    This Shipping & Delivery Policy applies to:

    • Online orders placed via theflooringempire.co.uk
    • Orders for products on display in store / showroom but purchased for home delivery
    • Standard products, bulk orders and special orders, unless otherwise specified on the product page

    2. Delivery Areas

    • We currently deliver across Mainland UK.
    • Deliveries to remote areas, Scottish Highlands, Islands or restricted postcodes may be subject to extended lead times and additional charges. Any surcharge will be displayed or communicated before you confirm your order.

    3. Delivery Methods

    We use:

    • Specialist flooring couriers for large and heavy goods
    • Reputable parcel services for accessories and sample packs

    All deliveries are kerbside unless otherwise agreed in writing. The customer is responsible for moving the goods inside the property and arranging professional installation.

    4. Estimated Delivery Times

    Unless otherwise stated on the product page or order confirmation:

    • Sample packs: approx. 2–3 working days from order confirmation.
    • Stock items (standard ranges): approx. 3–7 working days from order confirmation.
    • On display in store / showroom products delivered to home: approx. 7–14 working days from order confirmation (subject to supplier and carrier availability).
    • Special orders / made-to-order / bespoke finishes: lead times will be confirmed on the product page or by our team before payment is completed.

    Delivery times are estimates, not guarantees. We operate on a traditional, responsible model: we only confirm dispatch when stock and logistics are effectively aligned.

    5. Delivery Costs

    • Delivery charges are calculated at checkout based on delivery postcode, total weight/volume, and product type (e.g. long or heavy pallets).
    • Any additional costs for remote areas or special handling will be clearly displayed before you complete your purchase.
    • For on display in store items ordered for home delivery, the same delivery rules and charges apply as standard online orders, unless explicitly stated otherwise on the product page.

    6. On Display In Store Products

    • The item can be viewed physically in our showroom and ordered for delivery to your address.
    • These items are supplied from our warehouse or supplier and are not collected directly from the showroom (unless clearly indicated).
    • Estimated delivery time is 7–14 working days after order confirmation, unless a different timescale is shown on the relevant product page.
    • Full shipping cost, method and service conditions for these products are identical to our standard delivery terms.

    7. Missed Deliveries & Redelivery

    • If no one is available to receive the goods, the courier may attempt a redelivery, or charge a redelivery or storage fee.
    • Any such fees arising from failed delivery due to incorrect address, lack of access or absence of an authorised recipient may be charged to the customer.

    8. Delivery Inspection & Damages

    • All goods must be inspected on delivery.
    • Any visible damage, shortage or error must be reported on the delivery note where possible, and to info@theflooringempire.co.uk within 24–48 hours, with photos.
    • Do not install damaged or incorrect products. Once installed, products are deemed accepted and claims may be refused.

    9. Contact