The Flooring Empire: Standard Terms and Conditions

These terms and conditions (“Terms”) govern the sale of products and/or services by The Flooring Empire (“Company”) to the customer (“Customer”). By purchasing products and/or services from The Flooring Empire, the Customer agrees to be bound by these Terms.

1. Orders and Payment

1.1. Orders: All orders are subject to acceptance by The Flooring Empire. The Company reserves the right to refuse any order at its sole discretion. 1.2. Pricing: Prices for products and services are listed on The Flooring Empire’s website or provided in a written quote. All prices are subject to change without notice. The Customer is responsible for all applicable taxes, unless a valid tax exemption certificate is provided. 1.3. Payment: Payment terms will be specified by The Flooring Empire at the time of order. Payment must be made in full before products are delivered or services are provided. The Flooring Empire accepts various payment methods, as specified in the invoice or quote.

2. Delivery and Installation

2.1. Delivery: The Flooring Empire will make reasonable efforts to deliver products within the agreed-upon timeframe. However, delivery dates are estimates and are not guaranteed. 2.2. Installation: If installation services are purchased, The Flooring Empire will perform the installation in a professional manner according to industry standards. The Customer is responsible for ensuring the site is ready for installation and for providing access to the premises.

3. Returns and Refunds

3.1. Returns: The Flooring Empire’s return policy will be provided at the time of purchase. Custom or special order products may not be eligible for return. 3.2. Refunds: Refunds, if applicable, will be issued in the original form of payment once the returned products are received and inspected by The Flooring Empire.

4. Warranty

4.1. Product Warranty: The Flooring Empire provides warranties on its products as specified by the manufacturer. The Customer should refer to the specific product warranty for details. 4.2. Installation Warranty: If The Flooring Empire provides installation services, the Company warrants the workmanship for a specified period as outlined in the installation agreement.

5. Limitation of Liability

To the extent permitted by law, The Flooring Empire’s liability for any claims related to the products or services provided shall not exceed the purchase price paid by the Customer.

6. Governing Law

These Terms and any sales of products or services by The Flooring Empire to the Customer shall be governed by the laws of the jurisdiction in which The Flooring Empire is located, without regard to its conflict of law principles.

7. Entire Agreement

These Terms constitute the entire agreement between The Flooring Empire and the Customer and supersede all prior or contemporaneous communications and proposals, whether oral or written, relating to the subject matter herein. By making a purchase from The Flooring Empire, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. These terms and conditions are subject to change without notice. Please refer to The Flooring Empire’s website or contact us for the most current version.

The Flooring Empire: Warranty Policy

1. Product Warranty

1.1. The Flooring Empire (“Company”) warrants to the original purchaser (“Customer”) that the flooring products sold by the Company will be free from defects in material and workmanship for a period of [insert warranty period, e.g., 15 years] from the date of purchase. 1.2. This warranty is valid only for products installed and used in accordance with The Flooring Empire’s installation guidelines and maintenance instructions. 1.3. If a flooring product is found to be defective within the warranty period, The Flooring Empire will, at its discretion, either replace the defective product or refund the original purchase price. 1.4. This warranty does not cover damage caused by improper installation, misuse, neglect, accidents, alterations, or natural disasters.

2. Installation Warranty

2.1. If the Customer purchases installation services from The Flooring Empire, the Company warrants that the installation will be performed in a professional manner according to industry standards. 2.2. The installation warranty period is [insert warranty period, e.g., 1 year] from the date of installation. 2.3. If the installation is found to be defective within the warranty period, The Flooring Empire will, at its discretion, repair or re-install the affected area at no additional cost to the Customer.

3. Making a Warranty Claim*

3.1. To make a warranty claim, the Customer must contact The Flooring Empire within a reasonable time after discovering the alleged defect and provide proof of purchase. 3.2. The Customer may be required to allow The Flooring Empire to inspect the flooring product or installation in question to determine if the claim is covered by the warranty.

4. Limitations and Exclusions

4.1. This warranty is non-transferable and applies only to the original purchaser of the flooring product. 4.2. This warranty is the exclusive remedy for the Customer and is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. 4.3. The Flooring Empire’s liability under this warranty is limited to the repair, replacement, or refund of the defective product or installation, as described in sections 1 and 2 above. 4.4. This warranty does not cover incidental or consequential damages, including but not limited to labour costs for removal or reinstallation of the flooring product.

5. Governing Law

This warranty shall be governed by the laws of the jurisdiction in which The Flooring Empire is located, without regard to its conflict of law principles.

Flooring Company Return Policy

At The flooring empire limited, we strive to provide our customers with high-quality flooring products and exceptional service. We understand that there may be instances where you need to return a product, and we are here to make the process as smooth as possible. Please review our standard return policy below:

1 Returns Eligibility:

– Products eligible for return must be in their original condition, unused, and free from damage. – Returns are only accepted within 30 days of the original purchase date. – Custom-made or special order products may not be eligible for return. Please consult with a The flooring empire limited representative for more information.

2 Return Authorization:

– Prior to returning any product, customers must obtain authorization from The flooring empire limited. Please contact our customer service team to initiate the return process. – Returns made without authorization may not be accepted, and the customer will be responsible for any associated costs.

3 Return Process:

– Customers are responsible for arranging and covering the cost of return shipping, unless the return is due to an error on the part of The flooring empire limited. – All returned products must be securely packaged to prevent damage during transit.

4 Inspection and Refund:

– Upon receiving the returned product, The flooring empire limited will conduct a thorough inspection to ensure that it meets the return eligibility criteria. – If the return is approved, a refund will be issued to the original form of payment within a reasonable timeframe.

5 Restocking Fee:

– A restocking fee may apply to certain returns, particularly for non-defective products. Customers will be informed of any applicable fees during the return authorization process.

6 Damaged or Defective Products:

– If you receive a damaged or defective product, please contact us immediately. We will work to promptly resolve the issue and arrange for a replacement or refund as necessary.

7 Exclusions:

– The following items may not be eligible for return: opened boxes of flooring, products that have been installed, and items that have been modified or altered in any way.

8 Customer Assistance:

– Our customer service team is available to address any questions or concerns you may have regarding our return policy. Please don’t hesitate to reach out for assistance. By making a purchase from The flooring empire limited , you acknowledge and agree to abide by the terms of our return policy. Please note that this return policy is subject to change without prior notice. For the most current information, please refer to our website or contact us directly. Thank you for choosing The flooring empire limited for your flooring needs. We appreciate your business and are committed to your satisfaction.

Flooring Company Installation Policy

At The flooring empire, we are dedicated to providing our customers with professional installation services to ensure the highest level of satisfaction with our flooring products. Please review our installation policy outlined below:

1 Installation Services:

– The flooring empire offers professional installation services for the flooring products we supply. Our team of experienced installers is committed to delivering high-quality workmanship and attention to detail.

2 Scheduling Installation:

– Customers interested in our installation services can schedule an appointment with our team at the time of purchase or at a later date. We will work with you to find a convenient installation date that aligns with your needs.

3 Site Assessment:

– Prior to installation, our team will conduct a thorough assessment of the installation site to ensure that the conditions are suitable for the selected flooring product. This assessment may include measurements and evaluation of subfloor conditions.

4 Subfloor Preparation:

A perfectly flat and prepared surface is non-negotiable for a quality installation. Our policy emphasizes the critical nature of this step, protecting both the customer’s investment and our reputation. We reserve the right to recommend additional preparation services if initial conditions are not optimal, ensuring the longevity and beauty of your flooring.

5 Product Inspection:

– Upon delivery of the flooring products, our installers will inspect the materials to verify that they meet the necessary specifications and are free from damage.

6 Installation Process:

– Our professional installers will carry out the installation process according to industry best practices and manufacturer guidelines. This includes proper subfloor preparation, accurate cutting and fitting of the flooring, and installation of necessary accessories.

7 Completion and Customer Approval:*

– Once the installation is complete, our team will invite you to inspect the finished work. We encourage customers to voice any concerns or ask questions at this stage to ensure that the installation meets their expectations.

8 Care and Maintenance Guidance:*

– After installation, our team will provide guidance on the proper care and maintenance of the newly installed flooring to help preserve its quality and longevity. This may include information on cleaning products, maintenance schedules, and warranty details.

9 Warranty and Guarantee:

– The flooring empire stands behind the quality of our installation work. We offer a warranty on our installation services to provide you with peace of mind. Additionally, the flooring products we supply may come with their own manufacturer warranties, which we will discuss with you during the purchase process.

10 Customer Satisfaction:

– Customer satisfaction is our priority. We welcome feedback from our customers and are committed to addressing any concerns or issues that may arise during the installation process.

11 Exclusions:

– Our installation services are limited to the flooring products supplied by The flooring empire. We are unable to provide installation services for products purchased from other suppliers. We are dedicated to ensuring that your experience with The Flooring Empire is positive and stress-free. If you have any questions or require further information about our installation policy, please do not hesitate to contact us. Thank you for choosing The Flooring Empire for your flooring needs.