Standard Terms and Conditions
1. Orders and Payment
1.1. Orders: All orders are subject to acceptance by The Flooring Empire. The Company reserves the right to refuse any order at its sole discretion.
1.2. Pricing: Prices for products and services are listed on our website or provided in a written quote. All prices are subject to change without notice. The Customer is responsible for all applicable taxes, unless a valid tax exemption certificate is provided.
1.3. Payment: Payment terms will be specified at the time of order. Payment must be made in full before products are delivered or services are provided. We accept various payment methods, as specified in the invoice or quote.
2. Delivery and Installation
2.1. Delivery: We will make reasonable efforts to deliver products within the agreed-upon timeframe. However, delivery dates are estimates and are not guaranteed.
2.2. Installation: If installation services are purchased, we will perform the installation in a professional manner according to industry standards. The Customer is responsible for ensuring the site is ready for installation and for providing access to the premises.
3. Returns and Refunds
3.1. Returns: Our return policy will be provided at the time of purchase. Custom or special order products may not be eligible for return.
3.2. Refunds: Refunds, if applicable, will be issued in the original form of payment once the returned products are received and inspected.
4. Warranty
4.1. Product Warranty: We provide warranties on our products as specified by the manufacturer. The Customer should refer to the specific product warranty for details.
4.2. Installation Warranty: If we provide installation services, we warrant the workmanship for a specified period as outlined in the installation agreement.
5. Limitation of Liability
To the extent permitted by law, The Flooring Empire’s liability for any claims related to the products or services provided shall not exceed the purchase price paid by the Customer.
6. Governing Law
These Terms and any sales of products or services by The Flooring Empire to the Customer shall be governed by the laws of England and Wales, without regard to its conflict of law principles.
7. Entire Agreement
These Terms constitute the entire agreement between The Flooring Empire and the Customer and supersede all prior or contemporaneous communications and proposals, whether oral or written, relating to the subject matter herein.
By making a purchase from The Flooring Empire, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. These terms are subject to change without notice.
Warranty Policy
1. Product Warranty
1.1. We warrant to the original purchaser that the flooring products sold will be free from defects in material and workmanship for the warranty period specified by the manufacturer from the date of purchase.
1.2. This warranty is valid only for products installed and used in accordance with our installation guidelines and maintenance instructions.
1.3. If a flooring product is found to be defective within the warranty period, we will, at our discretion, either replace the defective product or refund the original purchase price.
1.4. This warranty does not cover damage caused by improper installation, misuse, neglect, accidents, alterations, or natural disasters.
2. Installation Warranty
2.1. If installation services are purchased, we warrant that the installation will be performed in a professional manner according to industry standards.
2.2. The installation warranty period is specified at the time of purchase.
2.3. If the installation is found to be defective within the warranty period, we will, at our discretion, repair or re-install the affected area at no additional cost.
3. Making a Warranty Claim
3.1. To make a warranty claim, the Customer must contact us within a reasonable time after discovering the alleged defect and provide proof of purchase.
3.2. The Customer may be required to allow us to inspect the flooring product or installation in question to determine if the claim is covered.
4. Limitations and Exclusions
4.1. This warranty is non-transferable and applies only to the original purchaser.
4.2. This warranty is the exclusive remedy for the Customer and is in lieu of all other warranties, express or implied.
4.3. Our liability under this warranty is limited to the repair, replacement, or refund of the defective product or installation.
4.4. This warranty does not cover incidental or consequential damages, including but not limited to labour costs for removal or reinstallation of the flooring product.
Installation Policy
At The Flooring Empire, we are dedicated to providing professional installation services to ensure the highest level of satisfaction with our flooring products.
- Installation Services: Our team of experienced installers is committed to delivering high-quality workmanship and attention to detail.
- Scheduling: Customers can schedule installation at the time of purchase or at a later date.
- Site Assessment: Prior to installation, our team will conduct a thorough assessment, including measurements and evaluation of subfloor conditions.
- Subfloor Preparation: A perfectly flat and prepared surface is non-negotiable. We reserve the right to recommend additional preparation services if initial conditions are not optimal.
- Product Inspection: Upon delivery, our installers will inspect the materials to verify specifications and condition.
- Installation Process: Carried out according to industry best practices and manufacturer guidelines.
- Completion & Approval: We invite you to inspect the finished work and raise any concerns.
- Care & Maintenance: We provide guidance on cleaning and maintenance schedules to preserve quality and longevity.
- Warranty: We stand behind the quality of our installation and discuss product warranties at the point of purchase.
- Exclusions: Our installation services are limited to flooring products supplied by The Flooring Empire.